Frequently asked questions.
Why should I Choose Your Local ATM’s over the banks?
It is great to give people choices and to support your local community. Your Local ATM does not pay ‘the banks’ a cent from the charges instead we keep the money in the community by giving rebates back to your business and donations to charities. As we are also local we can offer you the support that you disserve.
How does an ATM work?
When a patron uses an ATM and their card is inserted, the ATM connects directly our switch that connects to the banking network. Once connected the ATM sends the card and transaction information then transmit the transaction to the card-issuing bank to verify the funds are available. The bank accepts or declines the transaction. If accepted, the cash is dispensed from the ATM. All funds withdrawn from the ATM are withdrawn from the cardholder’s account and automatically deposited into your nominated bank account within one to two business days.
Where should the ATM be located? How much space does it need?
The ATM should be placed in an easily accessible and in a highly visible traffic area. The exact space requirements depend on the ATM model you select. However it is approximately 55cm x 76cm .
Who will install the ATM?
Your Local ATM will provide a local trained technical engineer to handle the ATM set up, phone line, installation (if required), ATM configuration, maintenance, monitoring and merchant support. There will be no cost to you. We also have wireless options available.
How long after ordering before the ATM is operational?
Usually four to six weeks from receipt of the order. Once the ATM has arrived, the installation, orientation and training will happen almost immediately.
What are my responsibilities as the site owner?
Prior to installation, an area must be cleared and a grounded 240-volt power point with surge protector made available. You will also be responsible for maintaining insurance cover for the ATM. As the ATM is only a machine you simply add it to you exciting insurance like a fridge or vending machine.
Will I need a dedicated phone line for the ATM?
Your Local ATM are wireless, however, in the phone is required then A dedicated phone line with a standard jack is required. The line must be capable of dialling a 1-800 number. Your Local ATM will order the line, organise standard installation and pay for all call related expenses if and when this is needed.
What kind of on-premises signage is needed?
This is a good question. To promote your ATM service, both store front and inside signage is needed to promote the site and develop traffic to your business. Your Local ATM will discuss this with you and will provide relevant signage dependant on the type of ATM installed.
What type of cards does the ATM accept?
Your ATM is ‘multi-card’ and will accept most legitimate, pin-based local, regional and international cards.
Who provides the maintenance on the ATM? For how long and at what cost?
Your Local ATM provides maintenance for the term of our merchant agreement, seven days per week. The maximum service level available is provided at no additional cost to the merchant along with 24/7 helpdesk support. This service is provided with highly trained local service teams.
Who is responsible for loading the money into the ATM?
It is all about choices normally you are responsible for loading cash into the ATM. We know that this is not possible in some cases, so if you require a third party to provide cash replenishment services our staff would be more than happy to discuss the various options available to you.
How do I get my money back?
If you replenish the cash yourself, the funds withdrawn from the ATM can settle into your bank account within one business day. Your Local ATM recommends that you establish a separate bank account for funds to be credited to your account. If you would like to use an existing account this can also be accommodated.
How secure is the cash in my ATM?
All ATMs installed by Your Local ATM meet rigorous Australian security standards. These standards ensure secure storage of cash within the device and secure transmission of transactions for users (Triple DES). Each ATM is physically secured during installation using approved materials and methods of installation.
Above and beyond the enhanced security features of the ATM, Your Local ATM also provide recommended security procedures and training for the day-to-day operation of your ATM. In many instances, these practical steps reduce the risk of theft or intrusion at your business ATM. Physical cash security remains your responsibility at all times.
Will I receive reports?
Yes, you will be provided with statement to each ATM location to assist you the merchant to balance and reconcile your ATM.
Who do I need to call if I have questions?
Your Local ATM free call 1300 915 665.